Privacy policy

Dream Payments Privacy Policy

How Dream Payments manages the personal information it collects, uses and discloses.

Dream Payments Corp.

Overview

The Dream Payments Privacy Policy (the "Privacy Policy") explains how Dream Payments manages the personal information it collects, uses and discloses. Personal information means information about an identifiable individual. Personal information does not include aggregate information that cannot be associated with a specific individual, and in certain jurisdictions, it may also exclude business contact information.

This Privacy Policy outlines the principles and the detailed practices we follow in protecting and managing your personal information. This includes personal information we collect from customers or prospective customers of Dream Solutions ("Dream Customers") as well as customers of Dream Customers who will send or receive payments using Dream Solutions ("Consumers"). This includes the personal information we collect when you sign up for Dream Payments cloud based payment platform, or access or use our website, mobile application, products, and services (collectively, the "Dream Solution"), or when you otherwise interact with us. This Privacy Policy does not apply to information that is not personal information.

In this Privacy Policy, "you" and "your" shall refer to Dream Customers or to their employees and to Consumers who may provide personal information to Dream Payments and "we", "us", "our" and "ourselves" shall refer to Dream Payments.

Accountability

Principle — Dream Payments takes steps to maintain and protect personal information under its control in accordance with the applicable legislation. Dream Payments has designated a Privacy Officer to oversee Dream Payments compliance with this Privacy Policy and the applicable legislation, who may be contacted at privacyofficer@dreampayments.com.

Identifying purposes

Principle — This Privacy Policy outlines certain purposes for which Dream Payments requires the collection, use and disclosure of personal information from Dream Customers and Consumers in order to provide its requested services. Dream Payments will identify any additional purposes for which personal information is collected, used or disclosed before or at the time the information is collected. Dream Payments will not use personal information from Dream Customers and Consumers for any purpose other than the purpose identified.

Generally, we collect, use and disclose personal information to:

  • Administer and service the business relationship with Dream Customers and to provide Dream Customers with the requested services, information and support;
  • Process payment transactions and facilitate billing for Dream Customers and Consumers;
  • Improve and personalize the Dream Solution;
  • Determine a Dream Customer's financial status by collecting financial information from credit agencies, strategic partners or other financial institutions;
  • Comply with any required reporting to associations;
  • Track and analyze trends and usage in connection with Dream's Solution;
  • Safeguard your or our interests such as to verify your identity; to investigate and prevent suspicious activities or fraud; and to protect our rights or property;
  • Enable features of Dream's Solution such as sending notifications through e-mail or SMS;
  • Identify insights, trends and analytics of activities of Consumers; and
  • Collect and send other information about Dream Payments and Dream Solutions and other products and services.

Consent

Principle — Dream Payments obtains your consent for the collection, use or disclosure of your personal information, including when Dream Payments wishes to use the collected information for any other purpose.

We obtain most of your personal information, and your express consent for its collection, during the registration process when you provide information online. Your provision of personal information to us implies that: (a) you agree and consent that we may collect, use and disclose your personal information in accordance with this policy; (b) you or your representatives are authorized to provide us with your personal information.

We may also collect your personal information in person, over the telephone or through e-mail, regular mail or facsimile correspondence.

The choice to provide us with personal information is always yours. You may refrain from granting, or withdraw, consent to use your personal information at any time (subject to legal or contractual restrictions and reasonable notice). However, your decision to withhold particular details may limit our ability to provide you with our services.

Limiting collection

Principle — Dream Payments shall limit the collection of personal information to that which is necessary for the purposes identified by Dream Payments. Dream Payments shall collect personal information by fair and lawful means.

The type of information we collect to provide you the services includes the following:

  • We collect information you provide when you sign up for a payment account in the Dream Solution. This may include, but is not limited to, basic information such as your name, e-mail address, mailing address, phone number, birth date and social insurance number (optional); financial information including bank account, business details and other historical, contact, and demographic information.
  • We collect transaction information when you use Dream's Solution to receive payments. This includes transaction details like date-time, the payment amounts, and information about the devices and payment methods used to complete the transaction.
  • We collect device information when you access Dream's Solution, including the hardware model, operating system and version, unique device identifiers, mobile network information, browser types and language, and Internet Protocol ("IP") addresses.
  • We collect information through technologies like cookies. Cookies are small data files that may be stored on the device memory or hard drive when you visit our website. We use cookies to support the integrity of the payment session and to retain your language preferences and account settings to create a customized experience.
  • We may collect information about you from third parties, including but not limited to third-party verification services, credit bureaus, and publicly available sources.

Third party links

The Dream Payments website may contain links to other websites for the convenience of visitors. Visitors should be aware that this Privacy Policy does not apply beyond the Dream Payments website and as such Dream Payments is not responsible for the personal information practices of those websites. Visitors are encouraged to read the privacy and cookie policies of any respective website they visit.

Limiting use, disclosure and retention

Principle — Dream Payments will use or disclose your personal information only for the purposes for which it was collected, except with your consent or as required or permitted by law. Dream Payments will retain your personal information as long as necessary for the fulfillment of those purposes, subject to statutory or regulatory retention requirements and legitimate business reasons. In the course of daily operations, access to personal and other sensitive information is restricted to authorized employees who have legitimate business purposes for accessing it. We do not license, sell, rent or trade your personal information to third parties unless it is necessary to provide you with requested services and you authorize or consent to the disclosure, or when such disclosure is otherwise described in this Privacy Policy or permitted or required by law.

Disclosure to third parties

We may disclose or share your personal information to third parties in situations where:

  • We have your consent;
  • The third parties are (a) our suppliers or partners who assist us in providing, maintaining, and improving Dream's Solution; and (b) financial institutions, processors, payment card associations, and other entities that are part of the payment process;
  • We are required or permitted to do so by law or applicable regulators and self-regulatory organizations; and
  • Merger, sale of company stock or assets, financing, acquisition, divestiture, or dissolution of all or a portion of our business is involved.

In such situations, Dream Payments only shares the personal information with third parties for appropriate purposes in providing the requested products and services to Dream Customers and Consumers. Additionally, Dream Payments uses contractual means to ensure that personal information shared with third parties is provided with comparable levels of protection and management as provided under this Privacy Policy. It is possible such third parties are outside of Canada and subject to the rules, regulations and laws of their own respective jurisdictions.

Dream Payments may use Plaid Technologies, Inc. ("Plaid") to collect and verify your banking information prior to disbursing a payment to your bank account. Dream Payments only shares your information with Plaid in accordance with this Privacy Policy. Information shared with Plaid is treated by Plaid in accordance with its Privacy Policy, available at https://plaid.com/legal.

Retention

We retain your personal information as long as necessary for the fulfillment of the identified purpose(s). We make reasonable efforts to ensure that personal information, which is no longer required to be retained, is disposed of or destroyed in a secure manner.

Accuracy

Principle — Dream Payments will use reasonable efforts to maintain your personal information in as accurate, complete and up-to-date form as is necessary for the purposes for which it is to be used, in compliance with applicable legislation.

Safeguarding personal information

Principle — Dream Payments will put in place security safeguards appropriate to the sensitivity of the personal information in order to protect your personal information from unauthorized access, improper use and accidental destruction or loss.

We take reasonable measures, including administrative, technical, and physical safeguards, to help protect personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Personal information, in both electronic and paper-based form, is stored in a highly secured environment with restricted access. Dream's solution uses encryption for protecting and maintaining the security of message transmissions over the Internet.

Dream Payments' employees, as a condition of their employment, are required to comply with confidentiality, privacy and security obligations. Dream Payments' employees are also trained on the importance of privacy and maintaining the confidentiality of personal information.

From time to time, Dream Payments reviews and updates its security policies and measures in an effort to protect information in the most effective manner possible.

Openness

Principle — Dream Payments shall make available to you, upon request, specific information about our policies and practices that apply to the management of your personal information.

You can check our Privacy Policy on our payment portal website or contact us to obtain a current copy of our Privacy Policy.

Dream Customer access

Principle — Upon request, Dream Payments shall inform you of the existence, use and disclosure of your personal information. You may verify the accuracy and completeness of your personal information, and may request that it be amended, if appropriate, as provided by applicable legislation.

Subject to applicable legislation, you may access, verify and update your personal information by logging into your account on the Dream Solution portal or by calling our Contact Center. If there is any error, we will promptly amend and correct the information in our possession.

Addressing your privacy concerns

You may direct any questions, concerns or complaints regarding Dream Payments' privacy policy and practices outlined above by contacting: Dream Payments Corp.

Privacy Officer
171 E Liberty Street, Suite 201, Toronto, ON, M6K 3P6
Phone: 416-588-7999
Fax: (416) 940-6028
E-mail: privacyofficer@dreampayments.com